Wednesday 09 July @ 03:00 AM BST (UTC+1) for 1 hour
We will be performing essential software updates on one of the edge routers in our London PoP, as well as port reconfiguration in preparation for a new core 400G upgrade to our Coventry datacentre.
A very small number of customers may experience up to 15 minutes of downtime as a result. These customers will be contacted directly within the next 48 hours.
If you are a direct customer and do not receive further notification regarding this maintenance, no service interruption is expected.
A portion of upstream and peering connectivity will be drained and re-routed from 02:30 AM BST (UTC+1) in preparation for the changes.
These upgrades are considered essential and will significantly increase our core network capacity and overall resiliency.
We recommend following our status page for further updates.
Posted on
Jun 05, 2025 - 16:49 BST
Update -
We apologise for a mistake in our previous email which incorrectly suggested that this maintenance would involve an outage.
Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.
We apologise for the confusion.
Jun 02, 2025 - 17:23 BST
Scheduled -
Colt is carrying out this work to relocate 48 fibre core backbone infrastructure ahead of forthcoming civils construction work and to ensure the continued integrity of their network.
Colt are required to alter this fibre due to development works happening within the area. They will be moving the fibres so that they are out of scope from this work.
Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.
Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.
Jun 02, 2025 - 16:29 BST
During the above period one of the suppliers of wavelength services providing connectivity from our London PoPs to our Coventry datacentres will be carrying out essential maintenance work.
NEOS are required to alter this fibre due to development works happening within the area. They will be moving the fibres so that they are out of scope from this work.
Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.
Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.
Posted on
May 28, 2025 - 15:53 BST