Scheduled Maintenance - Coventry Datacentre - Fibre Wavelength Services
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2025 - 21:00 BST
Scheduled - During the above period one of the suppliers of wavelength services providing connectivity from our London PoPs to our Coventry datacentres will be carrying out essential maintenance work.

NEOS are required to alter this fibre due to development works happening within the area. They will be moving the fibres so that they are out of scope from this work.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.
Apr 25, 2025 21:00 - Apr 26, 2025 09:00 BST
Uptime over the past 90 days. View historical uptime.
Coventry - Continuity House (205/DC3) Operational
90 days ago
100.0 % uptime
Today
Coventry (DH1) Under Maintenance
90 days ago
100.0 % uptime
Today
Coventry (DH2) Under Maintenance
90 days ago
100.0 % uptime
Today
Telehouse East (THE) Operational
90 days ago
100.0 % uptime
Today
Telehouse North (THN) Operational
90 days ago
100.0 % uptime
Today
Telehouse West (THW) Operational
90 days ago
100.0 % uptime
Today
Pulsant 2 (MHD) Operational
90 days ago
100.0 % uptime
Today
Equinix MA1 (MCR) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Coventry Datacentre - Fibre Wavelength Services May 15, 2025 20:00 - May 16, 2025 08:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 2025 - 13:07 BST
Scheduled - During the above period one of the suppliers of wavelength services providing connectivity from our London PoPs to our Coventry datacentres will be carrying out essential maintenance work.

NEOS are required to alter this fibre due to development works happening within the area. They will be moving the fibres so that they are out of scope from this work.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.
May 15, 2025 - 08:00 BST
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

Unresolved incident: Scheduled Maintenance - Coventry Datacentre - Fibre Wavelength Services.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Network Incident - Coventry Datacentre - Packet Loss
Resolved - This issue has been resolved since 11:54 AM UTC+1.
The faulty link remains isolated and will be replaced at a later date with prior isolated testing, with a maintenance window scheduled to bring it back into service.
Apr 16, 18:05 BST
Monitoring - A faulty link between two core routers in Coventry has been isolated and the connectivity has stabilized.
Customers experiencing issues are recommended to open a support ticket.
Apr 16, 12:03 BST
Investigating - We are currently investigating a network issue causing some packet loss to customers at our Coventry datacentre

Our network engineers are diagnosing the problem and further updates should follow.

Dedicated or shared colocation customers may experience packet loss, increased latency or interruptions in connection whilst this is being resolved.
Apr 16, 11:55 BST
Apr 15, 2025

No incidents reported.

Apr 14, 2025
Planned UPS Maintenance at our Coventry Facility - Data Hall 3 A/B Feeds Only - At Risk Period
Completed - This maintenance has been cancelled due to a component supply issue, this will be re-scheduled within the next few weeks and a new maintenance notification sent out prior to the work being carried out.
Apr 14, 17:36 BST
Scheduled - During the above period we will be putting all UPS's at Coventry datacentres into maintenance bypass for a period of time in order to carry out firmware upgrades to these systems.

Due to the redundant nature of the UK Servers power supply services this maintenance is not expected to be service affecting for our customers as our distribution boards will be manually switched to take power from an alternative source at the start of the maintenance and customer "C" rack power feeds will be unaffected by this maintenance

Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect primary UPS systems to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected however due to the nature of the work the systems
Apr 10, 21:36 BST
Planned UPS Maintenance at our Coventry Facility - Data Hall 1 Only - At Risk Period
Completed - This maintenance has been cancelled due to a component supply issue, this will be re-scheduled within the next few weeks and a new maintenance notification sent out prior to the work being carried out.
Apr 14, 17:35 BST
Scheduled - In keeping with the manufacturer's recommendation we will be carrying out scheduled maintenance on the UPS systems in Data Hall 1 at our Coventry datacentre.

There is no planned service impact, this is an advisory notice as there will be reduced UPS resilience whilst the maintenance is being carried out. Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.

The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
Apr 10, 21:38 BST
Planned UPS Maintenance at our Coventry Facility - Data Hall 3 A/B Feeds Only - At Risk Period
Completed - The scheduled maintenance has been completed.
Apr 14, 17:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 09:00 BST
Scheduled - During the above period we will be putting all UPS's at Coventry datacentres into maintenance bypass for a period of time in order to carry out firmware upgrades to these systems.

Due to the redundant nature of the UK Servers power supply services this maintenance is not expected to be service affecting for our customers as our distribution boards will be manually switched to take power from an alternative source at the start of the maintenance and customer "C" rack power feeds will be unaffected by this maintenance

Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect primary UPS systems to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected however due to the nature of the work the systems
Apr 10, 21:35 BST
Planned UPS Maintenance at our Coventry Facility - Data Hall 1 Only - At Risk Period
Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 11:00 BST
Scheduled - In keeping with the manufacturer's recommendation we will be carrying out scheduled maintenance on the UPS systems in Data Hall 1 at our Coventry datacentre.

There is no planned service impact, this is an advisory notice as there will be reduced UPS resilience whilst the maintenance is being carried out. Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.

The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
Apr 10, 21:38 BST
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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