Service Under Maintenance
Uptime over the past 90 days. View historical uptime.
Coventry - Continuity House (205/DC3) Operational
90 days ago
100.0 % uptime
Today
Coventry (DH1) Operational
90 days ago
100.0 % uptime
Today
Coventry (DH2) Under Maintenance
90 days ago
100.0 % uptime
Today
Telehouse East (THE) Operational
90 days ago
100.0 % uptime
Today
Telehouse North (THN) Operational
90 days ago
100.0 % uptime
Today
Telehouse West (THW) Operational
90 days ago
100.0 % uptime
Today
Pulsant 2 (MHD) Operational
90 days ago
100.0 % uptime
Today
Equinix MA1 (MCR) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance - Manchester Datacentre - Fibre Wavelength Jul 30, 2024 14:00 - Jul 31, 2024 02:00 BST
During the above period one of the suppliers of wavelength services providing connectivity from our Manchester PoP to our London PoP will be carrying out essential maintenance work.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route however due to the nature of the work the network to our Manchester site should be deemed at risk during this period with reduced resiliency.

Whilst a lengthy maintenance window is scheduled to cover all eventualities, the service provider does not expect the circuit to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.
Posted on Jul 24, 2024 - 21:44 BST
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Dark Building Test - Coventry 211 Facility - Data Hall 2
Completed - This maintenance has completed and all systems functioned as intended.
Nov 19, 17:39 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 16:00 GMT
Scheduled - WHAT

As part of UK Servers planned maintenance regime, we are required to undertake a full generator load test. It will be carried out to ensure all infrastructure works correctly in the event of a full loss of mains power and to minimise further interruptions.


SERVICE IMPACT

NONE – No interruption or disruption to service is expected during these essential works, however, due to the level of switching that will be undertaken during executing our Generator Test and isolation of power, we are issuing a courtesy At Risk notification to all our customers whose servers are located in our Coventry 211 Facility (Data Hall 2)


WHY

As part of UK servers maintenance regime, it is necessary for us to undertake an quarterly inspection to ensure all infrastructure works correctly in the event of a full loss of mains power. To do this we will be working with our 3rd party contractors to isolate the mains power to the site and perform essential testing.


All Diesel supplies to the site have been checked and confirmed adequate supplies with reserve supplies on standby. Once works have been completed, the fuel supplies will be replenished accordingly.

We have provisioned a maintenance window of up to 4 hours to complete all the necessary tests. All personnel will remain on-site during this maintenance window and for a period of up to 1-hour post the maintenance window.

Works are expected to be non-service affecting as customers will remain on UPS-protected supplies whilst the Generators take up the load and then remain on the Generator load (in an N+1 configuration) until all works are completed. This maintenance does involve changes to a power source to the site, hence an at Risk notification is being sent out.



WHEN

19th November 2024 - 16:00 - 20:00

The At-Risk window will be kept to an absolute minimum and the site will have utility mains power restored and resuming full site protection at the earliest opportunity.
Nov 12, 17:42 GMT
Dark Building Test - Coventry 205 Facility
Completed - The scheduled maintenance has been completed.
Nov 19, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 12:00 GMT
Scheduled - WHAT

As part of UK Servers planned maintenance regime, we are required to undertake a full generator load test. It will be carried out to ensure all infrastructure works correctly in the event of a full loss of mains power and to minimise further interruptions.


SERVICE IMPACT

NONE – No interruption or disruption to service is expected during these essential works, however, due to the level of switching that will be undertaken during executing our Generator Test and isolation of power, we are issuing a courtesy At Risk notification to all our customers whose servers are located in our Coventry 205 Facility (New DC building).


WHY

As part of UK servers maintenance regime, it is necessary for us to undertake an quarterly inspection to ensure all infrastructure works correctly in the event of a full loss of mains power. To do this we will be working with our 3rd party contractors to isolate the mains power to the site and perform essential testing.


All Diesel supplies to the site have been checked and confirmed adequate supplies with reserve supplies on standby. Once works have been completed, the fuel supplies will be replenished accordingly.

We have provisioned a maintenance window of up to 4 hours to complete all the necessary tests. All personnel will remain on-site during this maintenance window and for a period of up to 1-hour post the maintenance window.

Works are expected to be non-service affecting as customers will remain on UPS-protected supplies whilst the Generators take up the load and then remain on the Generator load (in an N+1 configuration) until all works are completed. This maintenance does involve changes to a power source to the site, hence an at Risk notification is being sent out.



WHEN

19th November 2024 - 12:00 - 16:00

The At-Risk window will be kept to an absolute minimum and the site will have utility mains power restored and resuming full site protection at the earliest opportunity.
Nov 12, 17:40 GMT
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Scheduled Maintenance - Coventry Datacentre - Fibre Wavelength Services
Completed - The scheduled maintenance has been completed.
Nov 7, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 GMT
Scheduled - During the above period one of the suppliers of wavelength services providing connectivity from our London PoPs to our Coventry datacentres will be carrying out essential maintenance work.

This work involves essential network maintenance activity taking place at one of NEOS sites where CPL Replacement - traffic migration is being completed to ensure consistency throughout the network, enhance functionality and prevent obsolescence.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.
Oct 4, 14:32 BST
Nov 6, 2024
Scheduled Maintenance - Coventry Datacentre - Fibre Wavelength Services
Completed - The scheduled maintenance has been completed.
Nov 6, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 GMT
Scheduled - During the above period one of the suppliers of wavelength services providing connectivity from our London PoPs to our Coventry datacentres will be carrying out essential maintenance work.

This work involves essential network maintenance activity taking place at one of NEOS sites where CPL Replacement - traffic migration is being completed to ensure consistency throughout the network, enhance functionality and prevent obsolescence.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.
Oct 4, 14:35 BST
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