In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 20:45 UTC
Scheduled - In response to the Government guideliness we have reviewed our processes and procedures as the Coronavirus (Covid-19) situation continues to evolve.

As a result, access to our data centres will be by appointment only, we request that where you can, please utilise the remote hands services we have available and that datacentre access should be reserved for essential works only.

We understand that only you can define what is essential to keep your business running effectively and safely, but essential works are typically:
- Fixing a service impacting fault at the site
- Expanding capacity where lack of capacity is causing major issues
- Changes to infrastructure to support home working
- Loading a tape library to ensure successful backups can be continued

Appointments for site visits are limited to two persons, and should last no more than two hours. UK Servers engineers will not be able to provide any persons visiting site with any tools or other equipment or assist with racking any customer equipment.

All persons visiting site will have their temperature checked on entry, are required to wear a face covering unless they have a medical exception and will have to complete a screening questionaire before access is allowed to the facility.

All access requests need to be raised via the customer control panel or by email at support@ukservers.com and should detail the requested site, your proposed date and time of attendance. A member of the UK Servers team will then be in touch to confirm the appointment or discuss alternative, suitable options if the requested time is not available.

Should you arrive onsite without an approved appointment, or appropiate face covering then access will not be permitted.
Coventry DH1 Operational
90 days ago
100.0 % uptime
Today
Coventry DH2 Operational
90 days ago
100.0 % uptime
Today
Telehouse East (THE) Operational
90 days ago
100.0 % uptime
Today
Telehouse North (THN) Operational
90 days ago
100.0 % uptime
Today
Telehouse West (THW) Operational
90 days ago
100.0 % uptime
Today
Sovereign House (SOV) Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 1 Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
During the above period one of the suppliers of wavelength services that provides connections from our London PoPs to our Coventry datacenter will be carrying out maintenance required to investigate a fault on their core DWDM network.

Due to the resiliency of the UK Servers network traffic will automatically re-route during this period and no service interuption should be expected however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.
Posted on Jan 15, 13:15 UTC
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021
Resolved - Connectivty over this link has been restored.
Jan 15, 13:11 UTC
Monitoring - We have identified this fault as an issue between the routers mx0.cov and mx0.hex over fibre provided by SSE telecoms, whilst the link was still active it does not appear to be passing OSPF/MPLS packets correctly. The link has been disabled whilst we communicate with SSE regarding this issue.
Jan 2, 14:57 UTC
Investigating - We are currently looking into an issue causing increased latency at our Coventry datacentre, further updates will follow.
Jan 2, 14:24 UTC
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021
Completed - The scheduled maintenance has been completed.
Jan 5, 03:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 03:00 UTC
Scheduled - A fault has been identified with PDU 1 powering servers within Rack 55 at our Coventry site and is being scheduled to be replaced during the above window.

Customers have been individually contacted and notified regarding the above works if they are going to be affected. Those customers with redundant power supplies should see no interuption to service however those with single PSUs will have their servers shutdown cleanly and repowered once the PDU has been replaced. We expect power to be off to servers connected to this PDU for no longer than 3-5 minutes.
Jan 4, 15:02 UTC
Jan 4, 2021

Unresolved incident: Coventry Datacentre Access - Coronavirus Response - Updated 04/01/20.

Jan 3, 2021

No incidents reported.

Jan 2, 2021
Resolved - This incident has been resolved.
Jan 2, 14:55 UTC
Monitoring - The network remains stable to this site, though the issue with BGP flaps is still being investigated.
Dec 11, 20:21 UTC
Update - We have detected a number of drops in BGP sessions to routers at our Coventry datacentre site and customers with dedicated servers, and co-location services at this site may have seen some routing issue at 19:03 and 19:31.

Customers with interconnects to/from this site will be unaffected.
Dec 11, 20:00 UTC
Investigating - We are currently looking into a number of routing issues between our sites, further updates will be posted shortly.
Dec 11, 19:39 UTC