Investigating - Firstly, we would like to reassure you that we are adhering to Government guidelines and reviewing our processes and procedures as the Coronavirus (Covid-19) situation continues to evolve. As a result, access to our data centres will be by appointment only and we ask that you limit your visits for essential works. We request that where you can, please utilise the remote hands services we have available

We understand that only you can define what is essential to keep your business running effectively and safely, but essential works are typically:
- Fixing a service impacting fault at the site
- Expanding capacity where lack of capacity is causing major issues
- Changes to infrastructure to support home working
- Loading a tape library to ensure successful backups can be continued

Appointments for site visits are limited to two persons, and should last no more than two hours. UK Servers engineers will not be able to provide any persons visiting site with any tools or other equipment or assist with racking any customer equipment.

All access requests need to be raised via the customer control panel or by email at support@ukservers.com and should detail the requested site, your proposed date and time of attendance. A member of the UK Servers team will then be in touch to confirm the appointment or discuss alternative, suitable options if the requested time is not available.

Should you arrive onsite without an approved appointment, access will not be permitted.

We’d like to thank you for your understanding during these unprecedented times and assure you that the service we provide you and the safety of our employees, customers and partners remain our top priorities.

If you have any further questions, please get in touch at support@ukservers.com
Apr 11, 10:41 UTC
Coventry DH1 Operational
90 days ago
100.0 % uptime
Today
Coventry DH2 Operational
90 days ago
100.0 % uptime
Today
Telehouse East (THE) Operational
90 days ago
100.0 % uptime
Today
Telehouse North (THN) Operational
90 days ago
100.0 % uptime
Today
Telehouse West (THW) Operational
90 days ago
100.0 % uptime
Today
Sovereign House (SOV) Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 1 Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 4, 2020
Completed - The scheduled maintenance has been completed.
Jun 4, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 02:00 UTC
Scheduled - During the above window we are going to be upgrading the JUNOS software running on our core router mx.thn2 to a new software release which will fix longstanding bugs and implement support for new hardware.

This will cause an outage for any customers currently routed on this device in Telehouse North 2 for around 10-15 minutes during the above window. The outage is expected to affect customers with servers ID's that start TFM240-*

Due to the nature of the work involved there may be some routing inconsistencies and high latency for customers at other sites.
May 29, 11:30 UTC
Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020
Resolved - This issue has now been resolved, customers can now submit any requests to us again via email, if you have sent a request via email within the last 24-36 hours that has not been replied to as yet then please re-send this request.
May 31, 16:41 UTC
Investigating - We are currently experiencing an issue with customer's emails not being parsed into our helpdesk.

We ask any customers to please login and submit a ticket at https://control.ukservers.com rather than by email whilst we are looking into this issue.
May 31, 13:39 UTC
May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020
Resolved - Incoming power to the site has been stable for the last 48 hours, this incident is now being closed.
May 26, 13:37 UTC
Monitoring - Mains power has been restored to this site, we are awaiting to hear an update from Western Power however this site is no longer deemed at risk.
May 24, 12:47 UTC
Investigating - Our Coventry datacentre site is currently running from generator power in response to a mains power failure.

Further information will be provided shortly.
May 24, 12:20 UTC
May 25, 2020

No incidents reported.

May 24, 2020
May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.