In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 20:45 UTC
Scheduled - In response to the Government guideliness we have reviewed our processes and procedures as the Coronavirus (Covid-19) situation continues to evolve.

As a result, access to our data centres will be by appointment only, we request that where you can, please utilise the remote hands services we have available and that datacentre access should be reserved for essential works only.

We understand that only you can define what is essential to keep your business running effectively and safely, but essential works are typically:
- Fixing a service impacting fault at the site
- Expanding capacity where lack of capacity is causing major issues
- Changes to infrastructure to support home working
- Loading a tape library to ensure successful backups can be continued

Appointments for site visits are limited to two persons, and should last no more than two hours. UK Servers engineers will not be able to provide any persons visiting site with any tools or other equipment or assist with racking any customer equipment.

All persons visiting site will have their temperature checked on entry, are required to wear a face covering unless they have a medical exception and will have to complete a screening questionaire before access is allowed to the facility.

All access requests need to be raised via the customer control panel or by email at support@ukservers.com and should detail the requested site, your proposed date and time of attendance. A member of the UK Servers team will then be in touch to confirm the appointment or discuss alternative, suitable options if the requested time is not available.

Should you arrive onsite without an approved appointment, or appropiate face covering then access will not be permitted.
Coventry DH1 Operational
90 days ago
100.0 % uptime
Today
Coventry DH2 Operational
90 days ago
100.0 % uptime
Today
Telehouse East (THE) Operational
90 days ago
100.0 % uptime
Today
Telehouse North (THN) Operational
90 days ago
100.0 % uptime
Today
Telehouse West (THW) Operational
90 days ago
100.0 % uptime
Today
Sovereign House (SOV) Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 1 Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Fibre Maintenance (100GB Coventry to London) Aug 13, 20:00 - Aug 14, 08:00 UTC
Planned outage start date/time: 13/08/2021 20:00:00
Planned outage end date/time: 14/08/2021 08:00:00

During the above period one of the suppliers of wavelength services that provides connections from our London PoPs to our Coventry datacenter will be carrying out maintenance on one circuit.

Due to the resiliency of the UK Servers network traffic will automatically re-route during this period and no service interruption should be expected however due to the nature of the work the network to our Coventry site should be deemed "at risk" during this period.

No outage or interruption to customers is expected.
Posted on Jun 14, 12:07 UTC
Past Incidents
Jun 15, 2021

No incidents reported today.

Jun 14, 2021
Completed - The scheduled maintenance has been completed.
Jun 14, 11:57 UTC
Update - Please be aware that works as detailed under maintenance notification have been ‘unscheduled’
Jun 14, 11:56 UTC
Scheduled - Planned Start Date: 13/08/2021 Planned Start Time: 21:00 BST
Planned End Date: 14/08/2021 Planned End Time: 07:00 BST

During the above period one of the suppliers of wavelength services that provides connections from our London PoPs to our Coventry datacenter will be carrying out maintenance on one circuit.

Due to the resiliency of the UK Servers network traffic will automatically re-route during this period and no service interruption should be expected however due to the nature of the work the network to our Coventry site should be deemed "at risk" during this period.

No outage or interruption to customers is expected.
Aug 13, 20:00 UTC
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Completed - The scheduled maintenance has been completed.
Jun 9, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 20:00 UTC
Scheduled - Planned Start Date: 08/06/2021 Planned Start Time: 20:00
Planned End Date: 09/06/2021 Planned End Time: 06:00

During the above period one of the suppliers of wavelength services that provides connections from our London PoPs to our Coventry datacenter will be carrying out maintenance required to splice additional circuits on their network. We have been advised that the joints they are entering are known to be troublesome and during the maintenance activity window we may see outages to this circuit.

Due to the resiliency of the UK Servers network traffic will automatically re-route during this period and no service interruption should be expected however due to the nature of the work the network to our Coventry site should be deemed "at risk" during this period.

No outage or interruption to customers is expected.
May 19, 17:26 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 02:00 UTC
Scheduled - UK Servers have identified a fault with a power distribution unit which is going to be replaced during the following maintenance window. A number of customers with co-located servers in this rack with single non redundant power supplies will have their servers powered down for this work. We expect the PDU replacement to take less than five minutes and updates will be posted to this page once the maintenance has been completed.
Jun 4, 14:58 UTC
Jun 8, 2021
Completed - This maintenance has been completed without incident and all firewall services restored.
Jun 8, 02:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 02:30 UTC
Scheduled - UK Servers have identified a fault with a power distribution unit pdu0-rack1 which is going to be replaced during the following maintenance window.

A number of customers with dedicated hardware firewalls within this rackspace will see their firewall restarted during the above window.

UK Servers will be monitoring all devices to ensure they successfully come online after they are restarted and we expect each firewall to be offline for less than five minutes updates will be posted to this page once the maintenance has been completed.
Jun 6, 21:51 UTC
Jun 7, 2021
Completed - The scheduled maintenance has been completed.
Jun 7, 04:50 UTC
Verifying - This maintenance has now been completed, UK Servers monitoring is showing all systems working as intended however if you are experiencing any issues with your service then please open a support ticket through our portal.
Jun 7, 04:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 04:15 UTC
Scheduled - During this time we will be completing a required firmware update for our RioRey DDoS mitigation system which will require a reboot of the device.

At this time traffic will be routed via alternative DDoS mitigation network.

Whilst we do not expect an outage to services there may be a slight period of increased latency whilst the upgrades take place.
Jun 4, 17:55 UTC
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021
Completed - The scheduled maintenance has been completed.
Jun 2, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 20:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 19, 17:27 UTC
Scheduled - Planned Start Date: 01/06/2021 Planned Start Time: 20:00
Planned End Date: 02/06/2021 Planned End Time: 06:00

During the above period one of the suppliers of wavelength services that provides connections from our London PoPs to our Coventry datacenter will be carrying out maintenance required to investigate a fault on their core DWDM network.

Due to the resiliency of the UK Servers network traffic will automatically re-route during this period and no service interruption should be expected however due to the nature of the work the network to our Coventry site should be deemed "at risk" during this period.

No outage or interruption to customers is expected.
Jun 1, 20:00 UTC
Jun 1, 2021
Resolved - In depth electrical testing has been carried out today and a fault has been located within the power supply of a customers co-located server. the server has been isolated and no further issues are expected within this rack.
Jun 1, 14:02 UTC
Investigating - We are currently investigating an issue affecting power to one rack at our Coventry datacentre site within Data Hall 1.

The rack appears to have tripped, onsite engineers have reset the breaker. Customers with equipment with a single power supply within this rack would have experienced an outage for a short time. Engineers are currently investigating the cause of the outage.
May 30, 18:02 UTC