In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 20:45 UTC
Jan 4, 20:45 UTC
Scheduled - In response to the Government guideliness we have reviewed our processes and procedures as the Coronavirus (Covid-19) situation continues to evolve.
As a result, access to our data centres will be by appointment only, we request that where you can, please utilise the remote hands services we have available and that datacentre access should be reserved for essential works only.
We understand that only you can define what is essential to keep your business running effectively and safely, but essential works are typically:
- Fixing a service impacting fault at the site
- Expanding capacity where lack of capacity is causing major issues
- Changes to infrastructure to support home working
- Loading a tape library to ensure successful backups can be continued
Appointments for site visits are limited to two persons, and should last no more than two hours. UK Servers engineers will not be able to provide any persons visiting site with any tools or other equipment or assist with racking any customer equipment.
All persons visiting site will have their temperature checked on entry, are required to wear a face covering unless they have a medical exception and will have to complete a screening questionaire before access is allowed to the facility.
All access requests need to be raised via the customer control panel or by email at support@ukservers.com and should detail the requested site, your proposed date and time of attendance. A member of the UK Servers team will then be in touch to confirm the appointment or discuss alternative, suitable options if the requested time is not available.
Should you arrive onsite without an approved appointment, or appropiate face covering then access will not be permitted.
As a result, access to our data centres will be by appointment only, we request that where you can, please utilise the remote hands services we have available and that datacentre access should be reserved for essential works only.
We understand that only you can define what is essential to keep your business running effectively and safely, but essential works are typically:
- Fixing a service impacting fault at the site
- Expanding capacity where lack of capacity is causing major issues
- Changes to infrastructure to support home working
- Loading a tape library to ensure successful backups can be continued
Appointments for site visits are limited to two persons, and should last no more than two hours. UK Servers engineers will not be able to provide any persons visiting site with any tools or other equipment or assist with racking any customer equipment.
All persons visiting site will have their temperature checked on entry, are required to wear a face covering unless they have a medical exception and will have to complete a screening questionaire before access is allowed to the facility.
All access requests need to be raised via the customer control panel or by email at support@ukservers.com and should detail the requested site, your proposed date and time of attendance. A member of the UK Servers team will then be in touch to confirm the appointment or discuss alternative, suitable options if the requested time is not available.
Should you arrive onsite without an approved appointment, or appropiate face covering then access will not be permitted.
Coventry DH1
Operational
Coventry DH2
Operational
Telehouse East (THE)
Operational
Telehouse North (THN)
Operational
Telehouse West (THW)
Operational
Sovereign House (SOV)
Operational
Pulsant (Maidenhead) 1
Operational
Pulsant (Maidenhead) 2
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Coventry Datacentre Maintenance Backhaul Fibre
Jan 28, 00:01-08:01 UTC
During the above period one of the suppliers of wavelength services that provides connections from our London PoPs to our Coventry datacenter will be carrying out maintenance required to investigate a fault on their core DWDM network.
Due to the resiliency of the UK Servers network traffic will automatically re-route during this period and no service interuption should be expected however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.
Posted on Jan 15, 13:15 UTC
Due to the resiliency of the UK Servers network traffic will automatically re-route during this period and no service interuption should be expected however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.
Posted on Jan 15, 13:15 UTC