All Systems Operational
Uptime over the past 90 days. View historical uptime.
Coventry DH1 Operational
90 days ago
100.0 % uptime
Today
Coventry DH2 Operational
90 days ago
100.0 % uptime
Today
Telehouse East (THE) Operational
90 days ago
100.0 % uptime
Today
Telehouse North (THN) Operational
90 days ago
100.0 % uptime
Today
Telehouse West (THW) Operational
90 days ago
100.0 % uptime
Today
Sovereign House (SOV) Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 1 Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 7, 2022

No incidents reported today.

Oct 6, 2022

No incidents reported.

Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022
Support System Email Issue
Resolved - This incident has been resolved.
Oct 2, 17:39 BST
Update - This issue has been resolved and our helpdesk is now importing emails as expected.
Oct 2, 11:57 BST
Investigating - We are currently experiencing an issue with emails imported into our helpdesk.

Customers are requested to login at https://control.ukservers.com and submit/reply to any support requests via the portal until this issue is resolved.
Oct 2, 08:49 BST
Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Scheduled Maintenance - Coventry Datacentre - Fibre Wavelength Services
Completed - The scheduled maintenance has been completed.
Sep 29, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:00 BST
Scheduled - During the above period one of the suppliers of wavelength services providing connectivity from our London PoPs to our Coventry datacentres will be carrying out essential maintenance work.

This work involves completing the works under a controlled change on our platform for Ciena software upgrades to ensure consistency throughout the network, enhance functionality and prevent obsolescence.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.
Aug 26, 19:50 BST
Sep 28, 2022
Sep 27, 2022

No incidents reported.

Sep 26, 2022
Network Incident - Maidenhead Datacentre - Fibre Wavelength Outage
Resolved - This service has been closely monitored over the last 48 hours and no service issues have been noticed, we are now marking this issue as resolved.
Sep 26, 07:45 BST
Monitoring - Pulsant Maintenance partner has now arrived at the Fault Location, located the broken fibre and repaired the fault. Pulsant are observing services recover and will continue to test and monitor at this time.
Sep 23, 18:56 BST
Identified - This has been identified as a fault with the fibre between these two sites and the provider for this is working to restore connectivity.
We should have further updates available shortly.
Sep 23, 16:35 BST
Investigating - At 13:32 our systems reported an issue with connectivity from the Harbour Exchange datacentre in London to our Maidenhead datacentre site.

There is currently a complete outage on the wavelength service between these two sites. 3rd party engineers are currently investigating the outage on this circuit and we are awaiting further updates.

Due to the redundant nature of the UK Servers network this is not expected to be service affecting for our customers as traffic has automatically re-routed on alternative paths however customers with services at the Maidenhead site should deemed at risk until this service has been restored.
Sep 23, 13:53 BST
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
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