All Systems Operational
Coventry DH1 Operational
90 days ago
99.99 % uptime
Today
Coventry DH2 Operational
90 days ago
99.98 % uptime
Today
Telehouse East (THE) Operational
90 days ago
100.0 % uptime
Today
Telehouse North (THN) Operational
90 days ago
100.0 % uptime
Today
Telehouse West (THW) Operational
90 days ago
100.0 % uptime
Today
Sovereign House (SOV) Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 1 Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 2 Operational
90 days ago
100.0 % uptime
Today
Continuity House - Coventry Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Completed - This work has been completed.
Jan 20, 17:39 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 17:00 GMT
Scheduled - During the above period one of the suppliers of wavelength services providing connectivity from our London PoPs to our Coventry datacentres will be carrying out essential maintenance work.

This work involves to ensure consistency throughout the network, enhance functionality and prevent obsolescence.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.

Jan 20, 13:14 GMT
Jan 19, 2023
Completed - The scheduled maintenance has been completed.
Jan 19, 17:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 09:31 GMT
Scheduled - During the above period we will be putting two UPS's at the into maintenance bypass in order to carry out upgrades to these systems.

Two of our Legrand KeorMod UPS systems within the "grey switchgear supply room" at this site will placed into maintenance bypass in order to upgrade the capacity of these devices.

Due to the redundant nature of the UK Servers power supply services this maintenance is not expected to be service affecting for our customers as our distribution boards will be manually switched to take power from an alternative source at the start of the maintenance and customer "C" rack power feeds will be unaffected by this maintenance

Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect primary UPS systems to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.

Jan 17, 14:12 GMT
Jan 18, 2023

No incidents reported.

Jan 17, 2023
Resolved - This issue has now been fully resolved, the fault has been identified as issue between the virtual chassis stacking ports on the device rt0.cov2

A high number of errors were seen on one of the interfaces on that make up the stack, the cables between stack member3 and member4 have now been replaced and all services are running as normal.

Jan 17, 00:42 GMT
Monitoring - Service has now been restored to all customers however should be deemed at risk whilst this issue is investigated.
Jan 16, 22:26 GMT
Investigating - We are currently investigating a severe network issue affecting some services within our Coventry datacentre.

Our network engineers are diagnosing the problem and further updates should follow.

Dedicated or shared colocation customers may experience packet loss, increased latency or interruptions in connection whilst this is being resolved.

Jan 16, 22:00 GMT
Jan 16, 2023
Resolved - This issue has now been resolved.
Jan 16, 16:17 GMT
Identified - We have adjusted our announcements and contacted our upstreams for an emergency filter update.

The subnet should still be reachable across most of our peering connections and it is just a handful of upstreams that will be experiencing issues.

Jan 16, 13:35 GMT
Investigating - We are currently investigating a network issue affecting customers within the following IP subnet: 185.99.252.0/22

Our network engineers are diagnosing the problem and further updates should follow.

Dedicated or shared colocation customers may experience packet loss, increased latency or interruptions in connection whilst this is being resolved.

Jan 16, 13:00 GMT
Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

No incidents reported.