All Systems Operational
Coventry DH1 Operational
90 days ago
100.0 % uptime
Today
Coventry DH2 Operational
90 days ago
100.0 % uptime
Today
Telehouse East (THE) Operational
90 days ago
100.0 % uptime
Today
Telehouse North (THN) Operational
90 days ago
100.0 % uptime
Today
Telehouse West (THW) Operational
90 days ago
100.0 % uptime
Today
Sovereign House (SOV) Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 1 Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 2 Operational
90 days ago
100.0 % uptime
Today
Continuity House - Coventry Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Please be advised of essential network maintenance activity taking place within our Network. NEOS needs to complete the works under a controlled change to resolve INC0037503 High Received Span Loss to resolve the alarm.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.

Posted on Nov 29, 2023 - 19:09 GMT
Maintenance activity:
Please be advised of essential maintenance work required on NEOS Fibre Network Platform. They are required to carry out joint audit to determine the quality of existing joint conditions, once complete they will look to arrange future works to migrate services onto the new joint. The window scheduled accounts for the traffic Management in place, the stipulations from the local council and the Highways agency and the size of the fibre that is being worked on.
Please note that this work is night 1 of 2 scheduled and further notification will follow for the second date.
Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Posted on Nov 09, 2023 - 15:57 GMT
Maintenance activity:
Please be advised of essential maintenance work required on NEOS Fibre Network Platform. They are required to carry out joint audit to determine the quality of existing joint conditions, once complete they will look to arrange future works to migrate services onto the new joint. The window scheduled accounts for the traffic Management in place, the stipulations from the local council and the Highways agency and the size of the fibre that is being worked on.
Please note that this work is night 2 of 2 scheduled.
Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Posted on Nov 09, 2023 - 15:59 GMT
Past Incidents
Dec 2, 2023

No incidents reported today.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 19:01 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 27, 16:28 BST
Scheduled - Please be advised of essential maintenance work required on NEOS Fibre Network Platform to repair damaged fibre section within 3rd party providers network infrastructure between Bradley Stoke POP and Evesham site locations Requirement is to carry out a cutover of 216f between 2 joint locations, 3rd party provider engineers will need to carry out splicing and testing within both joint locations. Maintenance is being carried out under controlled change and supervised at all times to ensure works complete in a timely manner with minimal disruption to services.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.

Oct 27, 16:27 BST
Nov 29, 2023
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.