Please be advised of essential network maintenance activity taking place within our Network. NEOS needs to complete the works under a controlled change to resolve INC0037503 High Received Span Loss to resolve the alarm.
Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.
Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.
Posted on
Nov 29, 2023 - 19:09 GMT
Maintenance activity:
Please be advised of essential maintenance work required on NEOS Fibre Network Platform. They are required to carry out joint audit to determine the quality of existing joint conditions, once complete they will look to arrange future works to migrate services onto the new joint. The window scheduled accounts for the traffic Management in place, the stipulations from the local council and the Highways agency and the size of the fibre that is being worked on.
Please note that this work is night 1 of 2 scheduled and further notification will follow for the second date.
Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.
Posted on
Nov 09, 2023 - 15:57 GMT
Maintenance activity:
Please be advised of essential maintenance work required on NEOS Fibre Network Platform. They are required to carry out joint audit to determine the quality of existing joint conditions, once complete they will look to arrange future works to migrate services onto the new joint. The window scheduled accounts for the traffic Management in place, the stipulations from the local council and the Highways agency and the size of the fibre that is being worked on.
Please note that this work is night 2 of 2 scheduled.
Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.
Posted on
Nov 09, 2023 - 15:59 GMT