This issue has now been resolved, customers can now submit any requests to us again via email, if you have sent a request via email within the last 24-36 hours that has not been replied to as yet then please re-send this request.
Posted May 31, 2020 - 17:41 BST
Investigating
We are currently experiencing an issue with customer's emails not being parsed into our helpdesk.
We ask any customers to please login and submit a ticket at https://control.ukservers.com rather than by email whilst we are looking into this issue.
Posted May 31, 2020 - 14:39 BST
This incident affected: Coventry (DH1), Coventry (DH2), Telehouse East (THE), Telehouse North (THN), Telehouse West (THW), and Pulsant 2 (MHD).